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<h2 class="hd hd-2 unit-title">3.5.1 Introduction to the Left Hand-Column Case: A Tool for Reflecting on Difficult Conversations</h2>
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<p>Effective listening is an important skill when working collaboratively. In this video from the TSL course <em>Launching Innovation in Schools</em>, <a href="https://mitsloan.mit.edu/faculty/directory/peter-m-senge" target="_blank">Professor Peter Senge</a>, a Senior Lecturer in Leadership and Sustainability at the MIT Sloan School of Management, talks us through how to chart what was said in a conversation versus what someone was thinking and feeling.</p>
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<h3 class="hd hd-2">Left-Hand Column Case Video</h3>
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<h2 class="hd hd-2 unit-title">3.5.2 Activity: Left-Hand Column Case</h2>
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<p>In this activity, you will use the Left-Hand Column Case tool to reflect on a challenging conversation. This tool can help us see where we are making assumptions about others in the conversation, and, where we need to be more clear and direct in our communication. Often in challenging conversations, there are things that we are thinking but do not say that end up driving the conversation. </p>
<p>Reflecting on this “invisible” part of the conversation can help us think about challenging conversations with colleagues, students, and families. This is especially helpful when talking about taboo topics like race. Reflection allows space for listening to the other person, which can lead to more productive, open, caring, and honest conversations in the future. </p>
<p><strong>Instructions: </strong></p>
<p><strong>1. Choose a conversation to reflect on</strong>. Think about a conversation you’ve had about student demographics, such as race, gender, disability, etc., in the context of educational decision-making, the daily lives of students, or how different students access and perform in school. Or, maybe a conversation where student demographics could have come up, but didn’t. This conversation could be between you and one other person or large group.</p>
<p>We recommend using this <a href="https://docs.google.com/document/d/1oC3apvCD7Hx9r-NB-Csrjk3rS2WxoF1Wkuv-8PjkV1o/edit#" target="_blank">template</a>. (You can see an example Left-Hand Column Case using the template <a href="https://docs.google.com/document/d/1znD0meH8iqzMAmhRb03jnf0xAmML7-ZBnRCQsQKumzg/edit#" target="_blank">here</a>.) </p>
<p>2. In the template, <strong>fill in the right-hand “What was said” column</strong> with the dialogue from your conversation. (If you’re not using the template, make a vertical line down the center of a piece of paper, dividing the paper into two columns. Label the right-hand side “What was said.”) This should be what a recording device in the room would pick up.</p>
<p>3. <strong>Fill in the left-hand “What I was thinking” column with what you thought and felt in the conversation, but didn’t actually say</strong>. (If you’re not using the template, label the left side of the paper “What I was thinking.”) </p>
<p>4. <strong>Now reflect!</strong> How did the left column drive the dialogue of the conversation? Did it cause you to jump to any conclusions? What would you do differently now that you’ve analyzed this conversation?</p>
<p>5. <strong>Rewrite the dialogue</strong> so that it brings important left-hand column thinking to the surface. </p>
<p><strong>While this is a reflective activity and can stay private, you may also benefit from sharing this activity with a colleague.</strong> Talk them through what you did in the activity, including any insights you had. Ask them about what they would have done differently and if they think your new dialogue is an improvement. </p>
<p><strong>We invite you to consider sharing with your peers</strong> how this activity might have influenced your thinking. Now that you’ve reflected, how can you improve this type of conversation in the future? </p>
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