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<h2 class="hd hd-2 unit-title">BPS Experience Lab: Redesigning Schools</h2>
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<p>The <a href="https://www.boston.gov/education/bps-experience-lab" target="_blank">Boston Public Schools (BPS) Experience Lab</a> (now called the Education Lab) uses human-centered design to address systemic educational challenges. Former BPS Experience Lab Co-lead <a href="https://www.boston.gov/departments/new-urban-mechanics/jaclyn-youngblood" target="_blank">Jaclyn Youngblood</a> discusses the importance of designing for the user and emphasizing experimentation and iteration (0:47). Jaclyn then leads us through the work the lab has done with the district's Food and Nutrition Services (1:51) and shares lessons that the lab has learned (5:22). </p>
<p><span style="font-family: 'Open Sans', 'Helvetica Neue', Helvetica, Arial, sans-serif;">As you watch this video and the video <em>Agncy: Designing for Complex Systems </em>on the next page, keep the following questions in mind. </span></p>
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<li>Think about district-level or systemic-level problems your community is faced with. Who would you define as the “users”? (Users are also called stakeholders.) How does your community collect user feedback? Does it iterate based on that feedback?</li>
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<h3 class="hd hd-2">BPS Experience Lab: Redesigning Schools</h3>
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<h2 class="hd hd-2 unit-title">Agncy: Designing for Complex Systems</h2>
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<p><a href="http://agncy.org/" target="_blank">Agncy </a>is a design consultancy that combines human-centered design with systems thinking to solve complex problems of structural inequality. Executive Director <a href="http://agncy.org/our-team/" target="[object Object]">Augusta Meill</a> and Former Executive Design Director <a href="http://agncy.org/our-team/" target="[object Object]">Jason Lee</a> first discuss the importance of balancing the needs of the system and the individual (0:51). They then talk about their work with a large, urban school district, explaining their research and analysis process (2:55) and how they translate insights into next steps (4:48). </p>
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