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<h2 class="hd hd-2 unit-title">Step 2: Research (Discover)</h2>
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<h3 style="background-color: #2c2256; font-size: 20px; color: #2c2256; height: 35px; text-indent: 10px; padding-top: 10px; border-radius: 3px;"><strong><span style="color: #ffffff;">Goal</span></strong></h3>
<p> Think about which stakeholders your challenge affects and how it affects them. Look into ways other schools and organizations have responded to your challenge. </p>
<h3 style="background-color: #2c2256; font-size: 20px; color: #2c2256; height: 35px; text-indent: 10px; padding-top: 10px; border-radius: 3px;"><strong><span style="color: #ffffff;">Instructions</span></strong></h3>
<p><b>Make a list of stakeholders besides students who are impacted by the challenge you want to address. Jot down a few notes regarding their role and how they are affected. </b></p>
<p><span style="color: #339966;"><span style="color: #000000;"><strong>Example:</strong></span> </span>Returning to the challenge of parent/teacher communication, stakeholders may include: parents, teachers, students, support staff.</p>
<p><b>Think about how students and one additional user/stakeholder from your list are affected by your challenge and research their perspective. </b>There are a variety of ways to come to understand your stakeholders, including interviewing, looking at reports or documents they have created, surveying, or simple, informal conversations.<b> Gather your information and highlight key insights. </b>How does each stakeholder see the problem differently? What additional concerns do they have? What is their role, considering this particular challenge, and what are their goals? What specific functional tasks are they trying to achieve? How do they feel about this challenge?</p>
<p><span style="color: #000000;"><strong>Example: </strong></span>To tackle ineffective communication between teachers and parents, I looked at archived annual surveys given to parents. Parents are frustrated when they find out about issues with their children “too late”. I also sat down informally with one student who dreaded parent-teacher conferences because she wouldn’t have a chance to explain herself and another student who felt parent-teacher conferences were irrelevant to her because she never got in trouble. </p>
<p><b>Next, do some research on how other schools or organizations have handled this or a similar challenge. </b>You might start with websites like Edutopia or KQED MindShift. Look at schools or organizations that are similar to yours in context. What works in a small, urban private school might not work in your large, suburban public school. The design thinking process is a great tool to help you identify what is transferable and ways to adapt elements that don’t align. The goal for this research step is to get some idea of what has worked, what hasn’t worked, and why. </p>
<p>If you need more guidance, check out the Discover section of the <a href="/assets/courseware/v1/3f93694b684fe7e73e3fc9fbd74184a6/asset-v1:MITx+11.155x+1T2019+type@asset+block/Design_Process_Tips_2018.pdf" target="_blank">Design Process Tips</a>.</p>
<p><strong>Optional: </strong>Share your research or other parts of your Discover process in the forums using the link below. Consider replying to others to foster discussion. If there is something specific you'd like to engage with others on, make it the subject of your post. </p>
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