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<h2 class="hd hd-2 unit-title">Meredith Thompson & Justin Reich: Playtesting</h2>
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<p>Research scientist at the Teaching Systems Lab <a href="http://tsl.mit.edu/people/" target="_blank">Meredith Thompson</a> and Justin Reich discuss the importance of playtesting with real users when developing TSL products. They consider the challenges of helping designers get useful information when sessions are limited in terms of time (1:00) and optimizing the session by having goals (2:03). </p>
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<h3 class="hd hd-2">Meredith Thompson & Justin Reich: Playtesting</h3>
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<h2 class="hd hd-2 unit-title">Meredith Thompson: Advice for Collecting User Feedback</h2>
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<h3>Key Takeaways</h3>
<ul>
<li>Ask open-ended questions that focus on the testers' experience, rather than just asking about specific details of the prototype.</li>
<li>Don't wait until something is perfect to share it with someone else.</li>
</ul>
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<h2 class="hd hd-2 unit-title">Step 6: Get User Feedback & Iterate (Try)</h2>
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<h3 style="background-color: #2c2256; font-size: 20px; color: #2c2256; height: 35px; text-indent: 10px; padding-top: 10px; border-radius: 3px;"><strong><span style="color: #ffffff;">Goal</span></strong></h3>
<p>Solicit user feedback about your prototype that will help you iterate your prototype into robust solution. <strong>Duration:</strong> 15-20 minutes</p>
<h3 style="background-color: #2c2256; font-size: 20px; color: #2c2256; height: 35px; text-indent: 10px; padding-top: 10px; border-radius: 3px;"><strong><span style="color: #ffffff;">Instructions</span></strong></h3>
<p><strong>Before you reach back out to your user and share your prototype, brainstorm a list of questions you have about the solution idea. </strong>What do you want to learn about your prototype concept? What feedback will be most helpful to you as a designer?<b> </b><span style="font-size: 1em;">Focus your questions on the user’s reactions to your solution idea, as opposed to the feasibility of the solution. Potential questions for your user include:</span></p>
<ul>
<li>What specific elements of this solution work well? Why?</li>
<li>What specific elements of this solution might need improvement? Why?</li>
<li>Would you consider using this solution? Why or why not?</li>
<li>What do you find intuitive about this solution versus confusing?</li>
<li>How might you improve this solution idea?</li>
<li>What facets of the solution do you want to know more about?</li>
</ul>
<p>If your user is willing and gives their permission, record the feedback session, but do not post the recording in the forums.<strong> Take notes. We recommend using this <a href="/assets/courseware/v1/3e8f7fb7fa1ff84c4689355056f9600a/asset-v1:MITx+11.155x+1T2019+type@asset+block/Feedback_Template.pdf" target="_blank">Feedback template</a>.</strong> <strong>Check out our example feedback session using the <a href="/assets/courseware/v1/822f59ab2dc48156d70e69c4e0483c55/asset-v1:MITx+11.155x+1T2019+type@asset+block/Feedback_Template_-_Example.pdf" target="_blank">template</a>.</strong></p>
<p><strong><img src="/assets/courseware/v1/fce35ac13391aee7b40195969268e7f8/asset-v1:MITx+11.155x+1T2019+type@asset+block/Advice_Icon.png" alt="Advice icon" width="45" type="saveimage" target="[object Object]" /> Feedback Tips: </strong></p>
<ul>
<li>Begin by sharing the problem you identified from the user interview.</li>
<li>Next, explain that you’ve created a prototype, or first draft, of a solution idea. You are seeking honest, constructive feedback on this draft so you can improve it. <span style="font-size: 1em;">Remind them that they are a partner in this design process.</span></li>
<li>Give your prototype to the user. Allow your user to examine your prototype at their own pace and, ideally, without interruptions (2-3 minutes). As they engage with the prototype, record their reactions and questions. <span style="font-size: 1em;">You may be tempted to explain your design decisions at this point, but try not to. </span></li>
<li>Take 1 minute to describe your solution idea in a little more detail, only after the participant has had a chance to examine it.<span style="font-size: 1em;"> Ensure your user has a basic understanding of your solution idea. </span><span style="font-size: 1em;">Avoid going into every facet of the design.</span></li>
<li>Ask your user prepared feedback questions and take notes.</li>
</ul>
<p><b>_____________________________</b></p>
<p>After you’ve finished your testing session, clean up your notes and highlight comments or thoughts from the user feedback session that you find to be especially important. <strong>Identify key feedback takeaways that you can use to iterate and improve your prototype. </strong></p>
<p><strong>Based on the feedback you received, what are the small edits you would make to your prototype? Would you make any major changes? If you have time</strong>, apply 1-2 pieces of your user feedback to improve your prototype. <strong>If you have less time</strong>, simply make some notes about how you would improve your next prototype.</p>
<p><strong>Optional:</strong> Share your user feedback, key takeaways, or your ideas for iteration in the forums using the link below. Consider replying to others to foster discussion. If there is something specific you'd like to engage with others on, make it the subject of your post.</p>
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